Customer Service Feedback
We strive to provide the highest levels of customer service. To assist with this, we actively seek feedback from each and every person who purchases cover from us. This helps us understand what we're doing right, and also highlights areas in which we can improve, too.
Below is feedback received from people who have most recently purchased from us. Claim feedback can be seen here.
What customer service reviews can tell you
Price is important when choosing GAP insurance, but the service behind the policy matters too.
This page shows feedback from customers who have recently bought cover from us. Their comments can give you a feel for how clear the quote journey was, how helpful our team were, and how straightforward it felt to arrange cover online.
We ask for feedback because it helps us keep improving. It also gives future customers a more rounded view of GAPinsurance.co.uk before they decide whether to get a quote or contact us for help.
If you would like to understand what happens after a vehicle is written off, you can also read our claim handling feedback. For practical questions before buying, please contact us and we will be happy to help.
