We are Pickles & Burns Ltd, trading as GAPinsurance.co.uk.
It also relates to our use of any personal information we collect through other means, such as email, in person or other third-party sources.
The privacy and security of your personal information is very important to us. We want to assure you that your information will be properly managed and protected whilst in our hands.
Information you provide to us
We may receive personal information about you, when you contact us, by doing any of the following:
This information may include:
We may collect information about other members of your household or family, for example, family members who may drive your vehicle.
If you give us information about another person it is your responsibility to ensure and confirm that:
When you receive direct marketing from us via email, we may use technology e.g. pixel tags or links to determine your use of and interest in our direct marketing.
When you visit one of our websites, we may record your device information including hardware and software used, general location, when and how you interact with our websites and your registration and log-in activity when you use our online platforms. This information is retained and used to note your interest in our websites, improve customer use experience, determine pricing and/or offer you available discounts.
Other information we collect
When you visit one of our Websites, we may automatically record your computer's IP address for detecting fraudulent activity.
We may use and share information from or with online sources, such as websites, social media and information sharing platforms. This information may be used to help tailor and improve our services and communicate with you effectively, as we know many of our customers use a range of media channels.
Where we use or share information from or with these sources, we will respect any permissions you have set about how you would like your information to be used.
We recommend you routinely review the privacy notices and preference settings that are available to you on any social media platforms as well as your preferences within the customer area of our website(s).
We may use information to:
Your information may be used for the purposes of insurance administration by the insurer, its associated companies and agents and by re-insurers. It may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing the insurer’s compliance with any regulatory rules/codes. Your information may also by used for offering renewal, research and statistical purposes and crime prevention.
If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us and for us to be able to process their personal data (including any sensitive personal data) and also that you have told them who we are and what we will use their data for, as set out in this notice.
In assessing your application or at renewal, the insurer or its agents may undertake checks against publicly available information (such as electoral roll, county court judgements, bankruptcy orders or repossessions). Similar checks may be made in assessing any claims made.
Information may also be shared with other insurers either directly or via those acting for the insurer (such as loss adjusters or investigators).
How we use information to improve our products, prices, offers and customer experience for all
We may also use your information for research or statistical purposes, including to analyse how people use our websites, view our products, respond to our advertising and to improve our understanding of what customers need.
We may use your information for training purposes, to improve our services and their delivery, for example by recording telephone calls.
If you request a quote, or purchase a product or service from us, your personal information will be used for the purposes of administration (including underwriting, determining premiums, managing claims and (where applicable) offering renewals). We will use your information to communicate with you about your quote, product or service, including improvements we make to the ways you can access your information.
We may, as a matter of law, and without requiring notice or consent, use your information for crime and fraud prevention, internal systems administration and to monitor and/or enforce our compliance with any regulatory rules and codes.
We may disclose your information to third party suppliers or service providers to conduct our business, for example, to help administer your policy, to help us manage and store data, provide data analytics, conduct market research and to communicate with you effectively. This may include any online or digital partners we work with, so we, or our online or digital partners on our behalf, can communicate with you through their platforms.
In addition, unless you opt out of receiving direct marketing, we may share your information with third parties who help run our marketing campaigns.
We are committed to protecting the confidentiality and security of the information that you provide to us and we put in place appropriate technical, physical and organisational security measures to protect against any unauthorised access or damage to, or disclosure or loss of, your information.
If you generate a quote, we will only ever contact you about that quote - including emailing you details of promotional offers, product updates and details of new products which, we believe are directly related. Any such emails that we send to you will include the ability to opt out of future emails should you wish to do so.
If you go on to purchase a product or service from us, you will be given the option to opt in or out of receiving emails from us if/when we launch new products that we think you might be interested in. Any such emails that we send to you will include the ability to opt out of future emails should you change your mind later.
You can also change your marketing preferences at any time when you are signed in to the customer area of our website(s) or, by contacting us using the details under the heading "Update your information or change your marketing preferences", below.
Please let us know if your information changes as it is important that the information we hold about you is accurate and up to date.
You can either update your personal information and marketing preferences yourself via the customer area of our website(s) or you can ask us to update or correct your personal information and/or marketing preferences by contacting us using any of the following methods:
By Phone: 01484 490095
By email: firstname.lastname@example.org
132 Huddersfield Road
You have the right to request a copy of all the personal information we hold about you in a Subject Access Request. To do this simply write to us at the address below (See How to Contact us). We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
Personal data that we process shall not be kept for longer than is necessary. As a general rule, your personal data will be retained in accordance with our regulatory obligations and for up to 3 years following the date you cease to be a client, at the end of which period it will be archived from our systems.
Notwithstanding the above, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests.