Privacy Policy

Our contact details

Name: Pickles & Burns Ltd t/a

Address: Data Protection Officer,, First Floor, 132 Huddersfield Road, Holmfirth, West Yorkshire, HD9 3AS

Telephone: 01484 490095


The type of personal information we collect

We currently collect and process the following information:

  •  Basic personal details such as your name, contact details, date of birth and IP address.
  •  Additional information about your lifestyle and insurance requirements, such as details of your car, your home or your household.
  •  Your marketing preferences.
  •  Details about the vehicle you wish to cover.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  •  Requesting or obtaining a quote
  •  Purchasing a product from us
  •  Using our website(s)
  •  Entering our competitions
  •  Telephoning, texting, writing by post or email, or communicating with us via online channels, such as online chat and live call-back requests

Relative to a vehicle you wish to cover, we may collect vehicle registration details and data about your vehicle from publicly available sources.

We use the information that you have given us in order to:

  •  Administer quotes and policies, including to:
    •  Improve your experience by reducing the number of questions we need to ask you
    •  Assess your application for a product, service or quote,
    •  Understand your risk so as to offer you our best price
    •  Verify your identity and carry out anti-fraud checks,
    •  Provide you with premium and payment options,
    •  Check that you can afford a credit agreement,
    •  Administer your policy including updating you on and delivering our services.
    • Insurance Administration

      Your information may be used for the purposes of insurance administration by the insurer, its associated companies and agents and by re-insurers. It may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing the insurerís compliance with any regulatory rules/codes. Your information may also by used for offering renewal, research and statistical purposes and crime prevention.

      If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us and for us to be able to process their personal data (including any sensitive personal data) and also that you have told them who we are and what we will use their data for, as set out in this notice.

      In assessing your application or at renewal, the insurer or its agents may undertake checks against publicly available information (such as electoral roll, county court judgements, bankruptcy orders or repossessions). Similar checks may be made in assessing any claims made.

      Information may also be shared with other insurers either directly or via those acting for the insurer (such as loss adjusters or investigators).

    •  Handle claims
    •  Deal with complaints
    •  Reconnect with you if you move house
  •  Identify which products may be of interest to you and provide you with information about those products
  •  Provide you with tailored offers.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) We have a contractual obligation.
(b) We have a legitimate interest.

How we store your personal information

Your information is securely stored, digitally

Personal data that we process shall not be kept for longer than is necessary. As a general rule, your personal data will be retained in accordance with our regulatory obligations and for up to 3 years following the date you cease to be a client, at the end of which period it will be anonymised from our system.

Notwithstanding the above, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests.

Your data protection rights

Under data protection law, you have rights including:

  •  Your right of access - You have the right to ask us for copies of your personal information.
  •  Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  •  Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  •  Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  •  Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
  •  Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the details at the top of this page] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details at the top of this page.

You can also complaint to the ICO if you are unhappy with how we have used your data.

The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website: