Contacting us

We're here to help. If you can't find the answer to your question(s) on our website, please either call us on 01484 490095 or email us at support@gapinsurance.co.uk.

We can help with new GAP insurance quotes, questions about policy features, existing policy administration and finding the right claim contact details.

Telephone support available:

Monday: 09:30 to 17:00
Tuesday: 09:30 to 17:00
Wednesday: 09:30 to 17:00
Thursday: 09:30 to 17:00
Friday: 09:30 to 17:00
Saturday & Sunday: Closed
Bank Holidays: Closed

If you need to make a claim:

If you need to make a claim, the correct claims contact details will depend on the policy type and underwriter shown in your policy documents. Please check your policy schedule, policy wording or welcome email first. You can sign in to view your policy documentation here. If you are unsure who to contact, please call us or email support@gapinsurance.co.uk and we'll help point you in the right direction.

For Arch-underwritten GAP policies, please contact the claim administrator on 0330 111 3998.

For Helvetia-underwritten GAP policies, please contact the claim administrator on 0114 321 9877.

If you wish to make a claim on an Excess Protection policy, please call 0330 111 3093.