Claim Handling Feedback
Claims on our GAP insurance policies are handled by third-party claim administrators. However when you make a claim, we strive to remain in contact with you to ensure the claim progresses as smoothly as we intend - stepping in if needed, to head off any issues that may arise.
Below is the most recent feedback we've received from people who have claimed on their GAP insurance policies. Customer Service Reviews from people who've recently purchased cover from us, can be seen here.
What claim feedback can tell you
Buying GAP insurance is one thing. Knowing what happens if you actually need to claim is quite another.
This page brings together feedback from customers who have made a claim on their GAP insurance policy. Their comments can help you understand how the claims process feels in practice, not just how the cover is described before purchase.
Claims are handled by the appointed claim administrator for the policy and underwriter shown in your documents. Even so, we do not simply disappear once a policy has been sold. If you need help understanding who to contact, what to provide, or what stage your claim has reached, our team will do what we can to help point you in the right direction.
If you are looking for practical claim instructions, please see our how to claim page. If you are unsure who handles your policy, you can also contact us and we will help.
