Category: Our News
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Winners: Feefo 2024 Platinum Trusted Service Awards
We’re so excited to share this news with you – we’ve won a Feefo Platinum Trusted Service Award for our customer service in 2024! The Feefo Platinum Trusted Service Award is a stamp of approval when it comes to delivering excellent customer service. It shows that we’re putting customer service at the heart of what…
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The Perils of New-For-Old Cover. v.3
When it comes to purchasing GAP insurance for brand-new cars, many customers ask us whether it’s necessary, when their motor insurance policy provides new-for-old cover during the first year of ownership. This is understandable when some leading money-saving websites tell you that you don’t need GAP insurance if you have new-for-old cover – but it’s…
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Announcing: GAP insurance with extra TLC c
Would you be able to manage without your pride and joy if it was stolen or written off? Maybe for a few days, perhaps, but could you cope for longer than that and how can GAP insurance help? If your car is involved in an incident, it’s likely (though not certain) that your motor insurer…
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GAP insurance for your new car: How much will you save?
We ask all our customers how much their motor dealer quoted them for GAP insurance when they bought their new (or used) car. Here we compare average 3-year Invoice GAP insurance prices in 2022 so far.
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GAP insurance Eligibility Criteria Changes: Effective 01/04/2021
From April 1st, 2021 (no exceptions), the following eligibility criteria will apply for our GAP insurance policies: Invoice GAP insurance: available for: See additional eligibility criteria here. Replacement GAP insurance: available for: See additional eligibility criteria here. Contract Hire GAP insurance: available for: See additional eligibility criteria here. Top-Up GAP insurance: available for a car:…
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NEW: Top-Up GAP insurance
Announcing: Top-Up GAP insurance. An annually renewable GAP insurance policy available for new or used cars up to 8-years old.
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GAP insurance Eligibility Criteria Changes: Effective 22/01/2019
Please be aware that if you’re considering GAP insurance, the eligibility criteria for our policies is changing effective from midnight tomorrow night (Monday January 21st 2019). From Tuesday onwards (no exceptions), the following rules will apply: In addition, as of Friday last week, it’s now no longer possible to defer the start date of a…
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Renewable 1, 2, 3, 4 or 5 Year GAP Insurance Policies!
In what we believe is genuinely a UK first for GAP insurance, we’re formally announcing today that if you buy a 1, 2, 3, 4 or 5-year Invoice or Replacement GAP insurance policy from us, when that policy approaches expiry we’ll give you the option of extending/renewing the policy for another one or in some…
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Shortfall.co.uk have been in touch…
On August 22nd, we updated our report detailing how our GAP insurance policies compare to those available from each of our online competitors. In the report, we highlighted the fact that it wasn’t entirely clear whether the Shortfall.co.uk policies incorporated a ‘Market Value’ clause (in terms of the Motor Insurer’s payout) or not. Perhaps not…
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Sale Extended to April 30th!
Following on from the recent improvements we made to our Gap Insurance policy terms and conditions, we were inundated with requests to extend our sale (providing Gap Insurance savings of up to 60%). Apparently, it was unfair that we should introduce what are now arguably the best Invoice and Replacement Gap Insurance policies available in…